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BM Services 2018-07-21T19:39:51+00:00

Cabs and Limousines Dispatch Services

BM Cabs and Limousines Dispatch Services maintain a full staff of dispatchers 24 hours per day, 7 days per week. Each shift is led by the Shift Dispatch Supervisor. This individual directs their team in the various aspects of the shift. Their primary responsibility is to ensure that the correct vehicle is on location 15 minutes prior to the expected time of pick up. Our Dispatch Center also controls the arrival of all chauffeurs and coach drivers, 45 minutes prior to their first pickup. Our Dispatch Center is also mandated to be in constant communication with our chauffeurs and coach drivers via cellular phones. Chauffeurs report any delays, immediately, so that alternative actions can be initiated, if necessary. At each day’s end, all arrival and departure times are analyzed to confirm compliance to our customer’s needs.

In working with our corporate and academic partners, we implement the same type of procedures with a few exceptions. We have a team of specialists that work with each client—

  • To assess their specific needs
  • Review their schedules
  • Provide pricing by request
  • Make reservations
  • Attach special instructions to the driver sheets where needed
  • E-mail confirmations
  • Generate invoices for affiliates and vendors

BM Cabs and Limousines Dispatch Services offer followings to its valuable clients:

  • All dispatch services under one roof (Cab, Limos, Shuttles and Trucks)
  • 14 days free trial period
  • Cost reduction up to 70%
  • Ability to handle over 30,000 calls in a single shift of 8 hours
  • Dedicated resources (dispatcher and rooms)
  • Reducing customers’ churn rate
  • Efficient monitoring and tracking skills
  • Ability to expand operations
  • Multi-layered back up to ensure your business continuity
  • Extreme measures over data protection
  • Strict call quality compliance to deliver seamless services to your customers
  • Dedicated corporate account manager to respond you 24/7
  • Providing in-house built dispatch software to help you save up to 50% cost

Inbound

Client satisfaction is the number one priority at BM Services. We understand that the key toward outstanding customer service is active listening. We believe in delivering exemplary customer service through not just meeting, but exceeding the expectations set by the client. Having partnered with some of the largest corporate giants, BM Services maintains its brand of top-notch customer service in a highly competitive market.

We believe in building rapport with our customers so that they look forward to our calls. Customer service is about paying close attention to customer’s concerns, building trust, taking time with the customer and addressing the issues. These include, but are not limited to:

Outbound

BM Services has exceptionally trained and skilled staff to handle all levels of telemarketing calls. BM Services understands that a telemarketer’s job is crucial in leaving a lasting impression. We ensure that our customers are happy and genuinely interested in our products before we forward them to our clients, achieving both customer and client satisfaction. Through our experienced sales staff, telemarketing in following sectors has become a comprehensive package, where we can connect with a customer from the initial contact until the final decision in one phone call. BM Services has extensive experience in handling leads, live transfers, and cold transfers in multiple fields. These include, but are not limited to:

Chat Support

BM Services is creating productive customer interactions through right customer support professionals at right time using effective and right channels. We are helping e-commerce businesses to build extreme customer confidence and boost their online sales. Our live chat agents increase your online conversions, reduce churn and create opportunities to cross-sell and up-sell your products and services. We let your brands interact with their customers directly and analyze their behavior which can later be used for effective marketing strategies. BM Services offers real time opportunity to engage customers and prospects in a customized manner. We offer voice support agents who take your calls through a web based software and convert your online customers in to valuable sales leads. We let you take a step ahead of your competition. If your online customers are facing any difficulty during their online shopping and they are unable to explain it via live chat, our voice support agents talk to them and solve their problems instantly.

Data Entry

Data Entry division of BM Services offers most comprehensive variety of high quality and low cost services that tends to be perfectly fit for large volume data-entry applications. We are exclusively focused and customized to offer the strategic data entry services. We are committed to satisfy your online and offline data entry needs. Outsourcing your data entry jobs to BM Services is indeed a beneficial step because we are committed for delivering quality output within a certain and defined time limits. We let you cut down the extra costs of hiring separate staff for this job that can be rather invested in your future growth and expansion

Email Support Services

We know how much precious is your business time and you don’t want to spend it on answering thousands of customers’ emails daily. We are here to answer your support emails as soon as within 45 minutes. We create your competitive edge via effective and efficient e-mail support system. We don’t let your customers get frustrated rather we increase their satisfaction and loyalty. We put a greater impression on your customers by solving their problems and sending sales follow up emails.

Transcriptions

BM Services has specialization in all your transcription needs. We understand the need to develop successful relationships with our clientele. So we deliver on our promises and are committed to: Responsiveness: 24/7 turnaround and around-the-clock support. Industry Language Experts: Clinical documentation specialists are well-trained and experienced in achieving the highest level of accuracy. Quality Assurance: A rigorous auditing process that ensures both accuracy and consistency in all content. Security: Whether we are interfacing with your EMR system or transferring documents electronically, all processes are protected to ensure maximum security of information. Nationwide: User-friendly digital dictation system services medical communities across the country. Flexible: Solutions customized to meet your unique transcription needs.

Medical Billing

For healthcare providers that offer critical care services, optimizing the medical billing process is a primary focus area to ensure sustained, long-term operations. From streamlining the complex collections process to overcoming continual declines in reimbursements and satisfying HIPAA requirements, there are a number of tasks that constitute the medical billing process and lead to the successful close of a revenue generation cycle. Outsourcing to BM Services, a leading Medical Billing Outsourcing Services company, will enable your healthcare business to accelerate the pace of revenue generation, reduce operational expenses and increase the efficiency delivered by the system.

BM Services is an expert provider of outsourced HIPAA compliant Medical Billing Services. We provide end-to-end medical billing bpo services and act as a mediator between insurance companies and hospitals or healthcare providers. Healthcare organizations are faced with the possibility of losing large quantities of money every year due to under-pricing, coding errors, non-reimbursed claims and missed charges. When you outsource medical billing services to BM Services, we provide output of the highest quality and accuracy, and eliminate the occurrence of these losses.

Digital Marketing

BM Services is fully dedicated to learning about and understanding your business. By building a relationship with each of our clients, we can ensure our marketing strategy is built with the sole focus of solving the problems your business faces. Each of our marketing campaigns are built with the client’s needs in mind to solve the greatest marketing problems. We are committed to using the best practices and staying on top of the latest innovations in digital marketing. New marketing strategies are being developed each day to find new ways to reach web users with the right marketing message. Whether it’s a paid advertising campaign, new ways to improve search results, or better ways of connecting on social, we are constantly looking for the newest and most innovative ways to connect your brand with an online audience. We are committed to being transparent to our clients. Our reports are created to provide clients with an understanding of the efforts that have gone into their campaign and the results of those efforts. We are open about what we do and how we do it for our clients to present them with the best long-term value. We are always available to help them and guide them through understanding how their campaigns are performing and what it is that we can do for them to give them additional value.

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